Risk management solution gives cardholders access to real-time,
COLUMBUS, Ga. & LONDON–(BUSINESS WIRE)–#TSYS–TSYS® (NYSE: TSS), today announced it will provide the
payment providers it services across Europe with TSYS AlertsSM,
a solution that helps cardholders monitor their accounts and prevent
fraudulent activity with real-time, on-demand information using
cardholder-driven communication preferences that include push
notifications, SMS text messaging, voice messages and email.
“With the prevalence of today’s digitally engaged consumer in mind, TSYS
Alerts helps our clients strengthen their risk management strategy and
improve their cardholders’ experience by making them active participants
in managing their accounts and preventing fraud,” said John Goodale,
group executive, strategic markets, issuer product group, TSYS. “The new
push notification functionality enables payment providers to effectively
engage their cardholders with relevant and up-to-date account
information strengthening the overall customer experience.”
TSYS Alerts keeps cardholders notified of card activity including posted
transactions and balance transfers. The multi-channel solution provides
cardholders with convenience messaging of account information like
available balance, credit limit and payment due dates. Cardholders can
text a predefined keyword to request this account information. TSYS
AlertsSM for Fraud also notifies account holders of
potentially fraudulent transactions and unauthorized usage. The
interactive alerts allow consumers to effectively monitor their accounts
and take immediate action in case suspicious activity occurs.
In TSYS’ 2016 U.K. Consumer Payment Study Research, 60 percent of those
cardholders in the U.K. surveyed indicate they want the tools which
allow them to proactively monitor, track and manage their accounts.
Similarly, TSYS research found that alerts are a favorite banking
feature among consumers in Germany — a preference by 69 percent of those
surveyed in the 2016 study.
TSYS Alerts is available as an application program interface (API) for
full or partial integration into issuers’ existing customer servicing
solutions, allowing for easy implementation and speed to market.
TSYS® (NYSE: TSS) unlocks opportunities in payments for
payment providers, businesses and consumers. Our headquarters are in
Columbus, Georgia, USA, and we operate in more than 80 countries with
local offices across the Americas, EMEA and Asia-Pacific.
We provide seamless, secure and innovative solutions across the payments
spectrum — from issuer processing and merchant acquiring to prepaid
program management — delivered through partnership and expertise. We
succeed because we put people, and their needs, at the heart of every
decision. It’s an approach we call ‘People-Centered Payments®’.
Our industry is changing every day — and we’re leading the way towards
the payments of tomorrow. We routinely post all important information on
our website. For more, visit us at tsys.com.