Cigna Guided Solutions Now Offers Midsize and Smaller Employers More Options and Flexibility

BLOOMFIELD, Conn.–(BUSINESS WIRE)–Global health service company Cigna (NYSE: CI) is introducing additional
and more flexible health plan choices for mid- and smaller-sized
employers through its enhanced Cigna Guided Solutions®
benefit technology platform, initially launched in 2014.

In addition to Cigna’s broad array of pre-configured medical, dental,
vision and group life, disability and accident insurance, and other
benefit plans, Cigna’s state of the art benefit technology solution now
offers employers the option to include other types of medical plans and
network options, as well as group life, disability and accident
insurance that mirror the employer’s current benefits plans.

“Over the past several years, the market has evolved and its needs have
become clearer,” said Patty Fontneau, President, Benefit Exchange and
Technology Solutions Business at Cigna. “Employers are looking for more
than simply transitioning to an exchange. Many are really seeking a
benefit technology solution that offers easier administration and cost
stability for their business, and more choice for their employees.”

“Cigna Guided Solutions combines these features with the choice of
pre-defined plan designs or customized options that are comparable to
the plans employers currently offer, and can be provided utilizing any
of Cigna’s funding alternatives,” Ms. Fontneau said. “This flexibility
can provide a needed measure for continuity when transitioning to a new
customer-centric benefits platform and serve as a foundation to a more
expansive offering.”

She added that the enhanced platform now offers employers greater
integration of Cigna technology with key benefit administration
services, as well as its standard portfolio of employee-friendly
features such as: personalized enrollment decision support, online and
mobile benefits management, and 24/7/365 live customer service for
medical and dental plans to help clients get their employees actively
engaged in their health and health care spending.

Integration features include:

  • Year-round eligibility management and automated data exchange for all
  • Enrollment support including online provider directory, a
    click-to-chat feature, access to dedicated phone representatives to
    help co-browse or to enroll individuals.
  • Single sign-on to for easy access to health care
  • Consumer-driven health plan banking applications so employees can
    initiate their account set- up as part of their benefit enrollment

Cigna’s Benefit Exchange and Technology Solutions business currently
services more than 1 million customers through its proprietary exchange
and benefits administration solutions, and its relationship with over 40
active and retiree third-party private exchanges.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company
dedicated to helping people improve their health, well-being and sense
of security. All products and services are provided exclusively by or
through operating subsidiaries of Cigna Corporation, including Cigna
Health and Life Insurance Company, Connecticut General Life Insurance
Company, Life Insurance Company of North America, Cigna Life Insurance
Company of New York, Cigna Benefit Technology Solutions, Inc., or their
affiliates. Such products and services include an integrated suite of
health services, such as medical, dental, behavioral health, pharmacy,
vision, supplemental benefits, and other related products including
group life, accident and disability insurance. Cigna maintains sales
capability in 30 countries and jurisdictions, and has more than 90
million customer relationships throughout the world. To learn more about
Cigna®, including links to follow us on Facebook or Twitter, visit


Cigna Corporation
Joe Mondy, 860-226-5499