Newegg Teams with Facebook Messenger to Enhance eCommerce Customer Support

Company Among First eCommerce Vendors to Use Messenger for Business

LOS ANGELES–(BUSINESS WIRE)–#NeweggNewegg
– the leading tech-focused e-retailer in North America – today announced
it will begin using Facebook Messenger to provide customer support.
Newegg is among the first companies to pilot Messenger for Business
within their organizations.


Newegg currently offers a breadth of support options via email, SMS text
message, phone and chat. Giving customers the ability to engage with
Newegg’s customer support representatives via Messenger – one of the
most popular apps in the world, with hundreds of millions of users – is
an important asset to add to the company’s mobile strategy.

“We are investing heavily in mobile – making it easier for our customers
to use our apps (iOS and Android) and our mobile site,” said Merle
McIntosh, SVP of Sales and Marketing at Newegg. “Offering support via
Messenger is the next important step to provide our customers the best
possible mobile experience.”

To reach Newegg’s customer support representatives via Messenger, simply
visit Newegg’s
Facebook Page
and message the support team. Or, search for Newegg
directly from within Messenger to start a conversation. This new service
is enabled by In the Chat, whose digital customer service platform
brings together contact management capabilities for social media, text,
chat, email and messaging apps in a single, convenient contact center
solution. During regular business hours, Newegg’s customer support
representatives will be available to help resolve issues in real-time.
Messages sent outside business hours will receive responses the
following business day.

About Newegg Inc.

Newegg
Inc.
is the leading electronics-focused e-retailer in the United
States. It owns and operates Newegg.com (www.newegg.com)
which was founded in 2001 and regularly earns industry-leading customer
service ratings. The award-winning website has more than 28 million
registered users and offers customers a comprehensive selection of the
latest consumer electronics products, detailed product descriptions and
images, as well as how-to information and customer reviews. Using the
site’s online tech community, customers have the opportunity to interact
with other computer, gaming and consumer electronics enthusiasts. Newegg
Inc. is headquartered in City of Industry, California. The Newegg Hybrid
Center is located at 18045 Rowland St., City of Industry, CA 91748.

Contacts

Newegg Inc.
James Merk
626-271-1420
james.j.merk@newegg.com

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