Western Union Announces Digital Enhancements Benefitting Both C2C and B2B Customers

Executives Detail New Services at High-profile Money 20/20
Industry Conference

LAS VEGAS–(BUSINESS WIRE)–Reflecting its strategic focus in digital expansion, The Western Union
Company (NYSE: WU) today outlined specific enhancements to its services
for its consumer-to-consumer (C2C) and business-to-business (B2B)
customers.

A new omni-channel feature on the Western Union mobile app gives
consumers the flexibility to send money to more than 200 countries and
territories using multiple payment options. They can use the in-app
payment choice of bank account, card or now use cash via an agent
location. This new feature is available in the US and the UK and is
planned to be rolled out globally over the coming year.

The company also announced an expansion of its payment platform for
businesses that enables large enterprises to send high volumes of
cross-currency and cross-border payments simultaneously.

“Consumers and businesses demand freedom of choice in today’s world,” said
Western Union President and CEO Hikmet Ersek. “Western Union makes
the lives of our customers easier and less complex – whether someone
wants to send money from their phone that can be picked up in person, or
helping businesses of all sizes grow.”

Western Union C2C Omni-Channel Mobile App

Western Union has expanded its digital footprint significantly, and
consumers can now send money globally via WU.com in 37 countries or
Western Union mobile app in 16 countries. The omni-channel enhancement
provides additional convenience of starting the transaction on their
smart phone, even if paying with cash, which significantly speeds up the
in-store transaction. The company expects to roll out the service in the
coming months in France, Germany, and Canada.

“Omni-channel choice is a thoughtful innovation which brings the
advantages of digital transactions into a physical world,” said
Western Union President of the Americas and European Union Odilon
Almeida. “Our large, fast-growing digital network, combined with our
regulatory understanding and compliance infrastructure, gives us
opportunities to drive real value in all money transfer scenarios.”

Western Union Business Mass Payments

Corporate and Financial Institutions can now conveniently and
efficiently send high volumes of payments across a multitude of
countries and currencies. The enhanced Mass Pay offering builds on the
core payments platform that underpins the company’s proprietary
award-winning WU® EDGE™ platform, leveraging Western Union’s unique
global banking network to drive speed and efficiency in making global
payments.

“Our enhanced Mass Payments product offers unprecedented ease whereby
Corporate and Financial Institutional customers can implement an
international Mass Payments solution for their business. With an
enriched suite of integration options, including a direct application
programming interface (API) as well as SWIFT FIN connections, our
customers can be up and running with our new service in days. This
release reinforces our unique capabilities that have led us to become
one of the largest non-bank providers of international payments in the
world,” said Western Union Business Solutions President Kerry
Agiasotis.

About Western Union

The Western Union Company (NYSE: WU) is a leader in global payment
services. Together with its Vigo, Orlandi Valuta, Pago Facil and Western
Union Business Solutions branded payment services, Western Union
provides consumers and businesses with fast, reliable and convenient
ways to send and receive money around the world, to send payments and to
purchase money orders. As of June 30, 2016, the Western Union, Vigo and
Orlandi Valuta branded services were offered through a combined network
of over 500,000 agent locations in 200 countries and territories and
over 100,000 ATMs and kiosks, and included the capability to send money
to billions of accounts. In 2015, The Western Union Company completed
262 million consumer-to-consumer transactions worldwide, moving $82
billion of principal between consumers, and 508 million business
payments. For more information, visit www.westernunion.com.

WU-G

Contacts

Western Union Corporate Communications
GLOBAL
Dan
Diaz, +1 303-547-2347
dan.diaz@westernunion.com
or
AMERICAS
& EUROPE
Pia De Lima, +1 944-260-5732
pia.delima@westernunion.com
or
WUBS
Liesl
Smith, +44 (0) 7710 185864
liesl.smith@westernunion.com
or
Fleishman
Hillard
Leslie Park, +1 212-453-2111
leslie.park@fleishman.com