MADISON, Wis.–(BUSINESS WIRE)–Esker,
a worldwide leader in document
process automation solutions and pioneer in cloud
computing, today announced it is working with García
Carrión, the leader in the wine and juice market in Spain, to
automate the company’s inbound fax and email orders. Thanks to Esker’s
Processing automation solution, García Carrión has improved its
customer response time by 80 percent and reduced its order processing
costs by 70 percent.
García Carrión receives over 30,000 orders per year (approximately 120
per day) via email or fax. These orders had previously been processed
manually (excluding EDI), with several full-time employees needed in
Madrid and Barcelona to print the emails, enter data in the SAP®
system and physically archive the documents — a process that took an
average of two minutes per order.
As part of its strategy to continuously improve business processes,
García Carrión was looking to improve order management by reducing the
number of errors and creating a single entry point for all orders. This
would facilitate order retrieval, reduce the risk of lost orders and
improve customer relationships. Additionally, García Carrión would also
be able to reduce manual paper handling and save space by eliminating
sizable physical archiving.
García Carrión implemented Esker’s sales order processing automation
solution in just two months, allowing the company to streamline
its entire order management process. Today, every order is received
electronically through Esker, where data is automatically extracted and
validated, and orders are created in SAP and archived electronically.
Benefits of Automation
García Carrión has already achieved many benefits in terms of
productivity and customer satisfaction from automated order processing
- 70 percent reduction in order processing costs
- 80 percent faster order processing times
- Elimination of errors resulting from manual processing
- 65 percent more time for Customer Service Managers
- 100 percent order process visibility
- Reduced physical archiving thanks to electronic archiving
“In addition to the quantitative benefits, users appreciate the
intuitive nature of Esker’s solution and have noticed an improvement in
the quality of their work life,” said Carlos Uceira, IS Manager at
García Carrión. “We have been able to significantly reduce customer
response time, as well as improve customer service thanks to real-time
order information. We have finally standardized and streamlined our
About García Carrión
Founded in 1890, García Carrión is the leader in the wine and juice
market in Spain with the largest winery in Europe, fifth in the world,
and the second largest juice brand in Europe. The company has developed
its business in more than 155 countries on five continents and has
achieved 50% of sales from export (with an objective of achieving 75% in
the next five years). The company has also achieved sustainable growth
in the domestic market, where it operates its own wineries and vineyards.
Esker is a worldwide leader in cloud-based document process automation
software. Esker solutions help organizations of all sizes to improve
efficiencies, accuracy, visibility and costs associated with business
processes. Esker provides on-demand and on-premises software to automate
accounts payable, order processing, accounts receivable, purchasing and
Founded in 1985, Esker operates in North America, Latin America, Europe
and Asia Pacific with global headquarters in Lyon, France and U.S.
headquarters in Madison, Wisconsin. Last year Esker generated 58.5
million euros in total sales revenue. For more information on Esker and
its solutions, visit www.esker.com.
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