NCR Mobile Consumer Engagement platform enables Krispy Kreme to
connect their guests with special location-based invitations, offers and
DULUTH, Ga.–(BUSINESS WIRE)–Krispy Kreme Doughnuts, Inc. (NYSE: KKD) is nearly complete with its
nationwide rollout of its Krispy Kreme Rewards mobile app. Earlier this
year, Krispy Kreme worked with NCR Corporation, the global leader in
consumer transaction technologies, to build and deploy the Krispy Kreme
Rewards app on the NCR Engage Mobile platform. With the NCR platform,
Krispy Kreme is able to differentiate themselves in their space with a
unique experience that both recognizes loyalty and offers a ‘surprise
and delight’ experience.
Now, Krispy Kreme fans can use the app to find and mark their favorite
location, receive notifications when the famous Krispy Kreme “Hot Now”
Light is on, and earn rewards with each visit. Krispy Kreme has been
rolling out this solution across the United States over the past few
months and it should be available in all U.S. markets by the end of the
“Our goal in developing the Krispy Kreme Rewards program was to enable
guests to experience the joy that is Krispy Kreme and earn rewards for
their loyalty,” said Tony Thompson, Krispy Kreme’s President and CEO.
“It is critical for us to know our guests more personally and our mobile
app provides the data that helps us meet the needs of today’s consumer.”
The combination of the NCR Aloha point-of-sale and NCR Engage Mobile
enables restaurant operators, like Krispy Kreme, to extend ordering,
payment, loyalty and feedback capabilities directly into the hands of
consumers. By downloading the app and registering for the Krispy Kreme
Rewards program, guests will earn points for every dollar spent with
Krispy Kreme that can be used towards donuts and coffee. They also will
be eligible for other surprise-and-delights throughout the year
including exclusive offers and promotions and a special treat for their
birthday. And, Krispy Kreme rewards its members with a variety of ways
to pay and earn points, including the app’s stored-value function, cash,
credit/debit card, or gift card.
“Restaurants that don’t proactively embrace omnichannel consumer
engagement may find themselves ‘locked out’ in an increasingly
competitive battle for consumer mindshare,” said Paul Langenbahn,
President, NCR Hospitality. “NCR understands the entire restaurant
ecosystem needed to enable a frictionless consumer engagement
experience, and we were happy to work with Krispy Kreme and help them
deliver on their unique consumer engagement vision.”
Fans can download the Krispy Kreme Rewards App free from the app store
or Google Play. New features will quickly be added to the rewards app,
including the ability to share the Krispy Kreme joy with other members
by gifting points.
About Krispy Kreme
Krispy Kreme is a global retailer of premium-quality sweet treats,
including its signature Original Glazed® doughnut. Headquartered in
Winston-Salem, N.C., the company has offered the highest-quality
doughnuts and great-tasting coffee since it was founded in 1937. Krispy
Kreme is proud of its Fundraising program, which for decades has helped
organizations raise millions of dollars in needed funds. Krispy Kreme
has more than 1,000 retail shops in 24 countries. Krispy Kreme is listed
on the New York Stock Exchange (NYSE: KKD). For more information about
Krispy Kreme visit www.KrispyKreme.com.
Also visit us on Facebook at www.Facebook.com/KrispyKreme,
on Twitter at www.Twitter.com/KrispyKreme,
and on Instagram at www.Instagram.com/KrispyKreme.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables nearly 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries. The company
encourages investors to visit its web site which is updated regularly
with financial and other important information about NCR.
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registered in the U.S. and other countries.