Growing Number of Consumers Plan to Holiday Shop on Mobile Devices
this Year According to Discover Survey
RIVERWOODS, Ill.–(BUSINESS WIRE)–The holiday season is synonymous with shopping, or in other words,
putting a snowball-sized dent in your wallet. The good news? According
annual holiday shopping survey, many consumers plan to turn some of
their holiday shopping into cashback and other rewards.
The survey found that consumers plan to spend an average of $1,159 this
holiday season, with much of the holiday tab being charged to their
credit cards. Thirty-eight percent of those surveyed say they’ll use a
credit card for most of their holiday purchases, making credit cards the
most popular form of payment during the holidays. That’s followed by 28
percent who say they’ll mostly use a debit card, 19 percent who say
they’ll pay cash for most purchases and 8 percent who will favor
redeeming gifts cards or rewards/points.
Of those who plan to use a credit card for most of their holiday
shopping, 46 percent say their biggest reason for doing so is to earn
rewards. That’s compared to 27 percent who cite convenience, 16 percent
who cite the ability to track their spending and 11 percent who say they
won’t have enough cash on hand.
Among credit card users, 33 percent say they focus on earning rewards
while holiday shopping, compared to 10 percent who say they focus on
redeeming rewards. Thirty percent say they are equally focused on
earning and redeeming rewards.
When it comes to converting credit card rewards, 67 percent say they
prefer to earn cashback during the holidays, while 16 percent prefer to
earn travel rewards.
More Consumers Plan to Surf the Web than Roam the Aisles
Forty-three percent of those surveyed say they plan to do most of their
holiday shopping online this year, compared to 32 percent who will favor
shopping in stores.
A growing number of consumers, 58 percent, plan to use a mobile device—a
smartphone or tablet—to shop for gifts this holiday season, up from 47
percent last year. Of those who plan to shop on their smartphone or
tablet, 77 percent say they’ll do about half or more of their holiday
shopping on their mobile device.
The trend toward mobile holiday shopping is being led by those 35 and
older, who are planning to shop on a mobile device this year at a rate
15 percent higher than last year. By comparison, millennials, those
between the ages of 18 and 34, will do so at a rate just 4 percent
higher than last year.
Another way consumers plan to use their mobile devices this holiday
season is to conduct price comparisons. More than half of those
surveyed, 55 percent, say they plan to use their smartphone or tablet to
compare prices online while shopping in a physical store. That number
jumps to 72 percent among millennial shoppers.
When survey respondents were asked about their feelings toward shopping
online versus in-store during the holidays, online shopping won out in
terms of being more convenient, less stressful and having better prices,
whereas in-store shopping scored better for being more fun, more
satisfying and more secure. The breakdown is as follows:
|Best describes online shopping||Best describes in-store shopping|
Consumers Value Security over Speed at Checkout
Consumers were split over whether or not they think chip cards will be a
drag at the checkout counter this holiday season. Among those surveyed,
42 percent think chip cards will make the in-store checkout process take
longer during the holidays, while 40 percent think they won’t. However,
when asked which was more important to them, the security of their
payment and personal information, or speed during checkout, 51 percent
chose security and 7 percent chose speed. Forty-three percent said the
two were equally important.
About Discover’s 2016 Holiday Shopping Survey
The national survey of 2,006 consumers was commissioned by Discover and
conducted by Propeller Insights, an independent survey research firm,
between Oct. 5 and Oct. 9, 2016. The maximum margin of sampling error
was ±3 percentage points with a 95 percent level of confidence.
Discover Financial Services (NYSE: DFS) is a direct banking and payment
services company with one of the most recognized brands in U.S.
financial services. Since its inception in 1986, the company has become
one of the largest card issuers in the United States. The company issues
the Discover card, America’s cash rewards pioneer, and offers private
student loans, personal loans, home equity loans, checking and savings
accounts and certificates of deposit through its direct banking
business. It operates the Discover Network, with millions of merchant
and cash access locations; PULSE, one of the nation’s leading ATM/debit
networks; and Diners Club International, a global payments network with
acceptance in more than 185 countries and territories. For more
information, visit www.discover.com/company.
Discover Financial Services