MEDFORD, N.J.–(BUSINESS WIRE)–#CRMevolution–The 2016 SpeechTEK, CRM Evolution, and Customer Service Experience
conferences open Monday, May 23 at the Omni Shoreham Hotel, Washington
The 3-day co-located conferences bring together the leading sales,
marketing, customer service, and speech recognition solutions providers
in one place for an in-depth look at the latest innovations and
strategies for customer engagement. Together, the three conferences
feature more than 125 sessions, keynotes, sunrise sessions, and customer
case studies covering all of the major areas of interest in customer
The conferences kick off with a joint keynote address at 9:00 a.m.,
Monday by Dennis Snow, president of Snow & Associates, former member of
the leadership team at Walt Disney World Co., and best-selling author of Lessons
From The Mouse: A Guide for Applying Disney World’s Secret of Success to
Your Organization, Your Career, and Your Life.
Also opening Monday is the Customer Solutions Expo, a combined showcase
featuring the leading sales, marketing customer service, and speech
recognition solutions as well as invaluable opportunities to network
with attending industry executives, industry pioneers, and technology
gurus. The Expo is open Monday, 5:00 p.m. to 7:00 p.m. and continues
Tuesday, 10:00 a.m. to 5:30 p.m., and Wednesday, 10:00 a.m. to 1:00 p.m.
Admission to the exhibit hall is $35. SpeechTEK, CRM Evolution, and
Customer Service Experience conference attendees receive free
admittance. Conference passes will also be available for purchase at the
onsite registration desk.
These closely related events give attendees a unique opportunity to
discover how to design and utilize a better customer engagement strategy
using CRM and customer service principals.
“We’re very excited to bring the best minds in CRM, customer service,
and speech technology to our co-located event,” says David Myron,
editorial director of CRM and Speech Technology magazines, producers of
the co-located conferences. “If you’re looking to improve customer
engagements, this is the event to attend.”
Launched in 1995, the SpeechTEK Conference (speechtek.com)
is recognized worldwide as the industry’s premier event focusing on
products, services, applications, solutions, and innovations using
speech technologies. The trade show and educational conference attract a
global network of speech technology providers and enterprise customers
who are developing and implementing speech solutions. SpeechTEK,
SpeechTechnology.com, and Speech Technology magazine are
properties of Information Today, Inc.
About CRM Evolution
CRM Evolution is a premier conference and exposition (crmevolution.com)
showcasing the latest ideas and trends in customer relationship
management. CRM practitioners, consultants, and other leading voices in
the industry meet annually at CRM Evolution to share and discuss the
latest ideas, strategies, innovations, services, and solutions from the
world’s leading companies. CRM Evolution, destinationCRM.com, and CRM magazine
are properties of CRM Media, a division of Information Today, Inc.
About Customer Service Experience
The Customer Service Experience (custservexperience.com)
conference focuses on the multichannel customer service environment and
the effective use of traditional and new communications channels,
including the use of social media and mobile devices.
About Information Today
Information Today, Inc. (infotoday.com)
is a leading publisher and conference organizer in the field of
technology and technology applications in today’s enterprise. In
addition to producing the CRM Evolution, SpeechTEK and Customer Service
Experience conferences, Information Today, Inc. also publishes CRM and Speech
Technology magazines and their corresponding websites (destinationCRM.com,
as well as the companion site to Customer Service Experience, smartcustomerservice.com.
The company also publishes Streaming Media, KMWorld, Database
Trends and Applications, Streaming Media, and EContent magazines.
Information Today, Inc.
Chelsea Sharpe, 859-278-2223