INDIANAPOLIS–(BUSINESS WIRE)–Angie’s List (Nasdaq: ANGI) today announced the introduction of the
Angie’s Fair Price Guarantee and the Angie’s Service Quality Guarantee.
“These guarantees prove Angie’s List membership has powerful
protections,” said Scott Durchslag, Angie’s List president and CEO.
“Other member benefits include verified reviews, ratings, and
recommendations of service providers from fellow members, background
checks; licensing & bonding attestations, and a live call center to
answer questions and assist with disputes.”
Angie’s Fair Price Guarantee promises consumers will receive a fair
price for purchases made on the Angie’s List marketplace. The company
defines fair price as one within the 75th percentile of prices available
for the member’s local area for substantially similar services on the
Angie’s List marketplace. Angie’s Fair Price Guarantee is immediately
available to all Angie’s List members.
Angie’s Service Quality Guarantee promises that if a member purchases
services through Angie’s List’s ecommerce marketplace and is not
satisfied with the quality delivered by the provider, Angie’s List will
help make it right or refund up to the purchase price of the ecommerce
offer, up to $100,000. The Service Quality Guarantee is available to
Plus and Premium members. Basic membership is not eligible. More
information on both guarantees is available on the Angie’s List site.
“We are so confident in our 20 years of experience and in the quality of
the highly-rated service providers, that we have put together what we
believe is the most compelling local home services guarantee in the
industry,” said Angie’s List Founder Angie Hicks. “We want our members
to know that they are getting reliable services at fair prices and that
Angie’s List is willing to stand behind their purchases.”
Angie’s List introduced the Fair Price and Service Quality guarantees to
its members through a national TV
commercial featuring Angie Hicks. The spot began airing on national
cable and broadcast TV this week.
Angie’s List helps facilitate happy transactions between more than
three million consumers nationwide and its collection of highly rated
service providers in 720 categories of service, ranging from home
improvement to health care. Built on a foundation of authentic reviews
of local services, Angie’s List connects consumers directly to its
digital marketplace of services from member-reviewed providers, and
offers unique tools and support designed to improve the local service
experience for both consumers and service professionals.