Interactive Teller tech will enable Clearview FCU members to bank
with teller live via ATMs
DULUTH, Ga.–(BUSINESS WIRE)–#innovation—NCR
Corporation (NYSE: NCR), a global leader in omni-channel solutions,
today announced that Southwestern Pennsylvania-based Clearview
Federal Credit Union has begun deploying NCR Interactive Teller at
its drive-up lanes. This unique software-driven, hardware-enabled
technology lets consumers interact via high-quality video and audio with
their financial institution’s remotely located video teller.
NCR’s ITM software provides the teller full remote control over each
module in specially configured ATMs, enabling them to deliver up to 95
percent of traditional teller transaction services to their customer
across extended locations and hours of business. NCR software and
services enables more than 30 million consumers to bank with a live
teller via ATMs.
“This was the logical next step for the modernization of our branches
and our entire member experience,” said Mark Brennan, Clearview’s
President and CEO. “As our branches are transformed into modern
Financial Centers with video walls, touchscreen kiosks and face-to-face
service ‘pods’ replacing the traditional teller line, our drive-up lanes
are also being reinvented with the help of NCR, so the entire member
experience is easier and more convenient for consumers on the go.”
NCR’s Interactive Video Technology helps financial institutions
transform their branch banking experience into an omni-channel
proposition, matching the convenience needs of today’s consumer.
Branches can now evolve from transaction hubs into advisory centers of
expertise, helping their customers achieve their financial goals.
However, consumers who can’t visit a branch during traditional hours, or
those who prefer not to go inside, can still get the unique knowledge
and support of their financial institution’s tellers remotely.
“We are seeing more and more financial institutions offering their
customers options that let them bank as it fits into their lives,” said
Brian Bailey, VP & GM, Solution Management, NCR Financial Services. “NCR
Interactive Teller software offers fast, reliable service. Clearview
members will appreciate the increased convenience and the flexibility of
choice on how they interact at this channel.”
About Clearview Federal Credit Union
Clearview Federal Credit Union has been in operation since 1953 and
serves nearly 97,000 members with reported assets valued over $1 billion
as of June 2016. Membership in Clearview is open to individuals who
live, work, worship, volunteer or attend school in the Southwestern
Pennsylvania community, which includes Allegheny, Armstrong, Beaver,
Butler, Fayette, Greene, Indiana, Lawrence, Washington and Westmoreland
counties. Membership is also open to immediate family members of current
Clearview members. Visit clearviewfcu.org for more information.
Clearview Federal Credit Union is federally insured by the National
Credit Union Administration and is an Equal Housing Lender.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions,
turning everyday interactions with businesses into exceptional
experiences. With its software, hardware, and portfolio of services, NCR
enables more than 550 million transactions daily across retail,
financial, travel, hospitality, telecom and technology, and small
business. NCR solutions run the everyday transactions that make your
NCR is headquartered in Duluth, Georgia with over 30,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
NCR Public Relations
Aaron Gould, 212-589-8556