Wells Fargo Redesigns CEO Portal Services for Multiple Devices

SAN FRANCISCO–(BUSINESS WIRE)–Wells Fargo & Company (NYSE: WFC) today unveiled redesigned treasury
management
applications, including information reporting and fraud
prevention, on its Commercial Electronic Office® (CEO®)
portal. The enhancements speed up business
customers’
access to their information and ability to get things
done on any mobile
device they choose, including smartphones,
tablets, or laptops.


The announcement coincided with the 15-year
anniversary
this month of the CEO portal, the banking
industry’s first single sign-on point of access to a variety of
financial services for businesses in 2000. Today, Wells Fargo
commercial, corporate, and institutional customers in more than 190
countries use the CEO portal to connect to 90-plus online banking
services. Active CEO users have increased 120 percent in the last
five years.

“Over the last 15 years, we’ve seen dramatic changes in technology and
the way our customers do business ― it’s not just through their desktops
anymore,” said Steve
Ellis
, executive vice president and group head of Wholesale Services
at Wells Fargo. “We’re continuing to invest in new technology to make
banking easier and more secure for our customers who need to connect
with many types of devices. We continually improve the CEO and
release new features every quarter ― that’s 60 updates since its launch.”

In late 2014, Wells Fargo introduced the portal’s redesigned home page
and basic banking applications, as part of a multiyear initiative to
redesign the portal’s most frequently used services. In months ahead,
the bank will deploy additional enhancements that will be accessible by
Apple and Android smartphones, as well as tablets, laptops, and desktop
computers.

“We are redesigning CEO services to ensure the portal looks and
works the same way on any device a customer chooses to use,” said Secil
Watson
, executive vice president and head of Wholesale Internet
Solutions at Wells Fargo. “The enhancements also increase the CEO’s convenience
and security.”

In 2007, Wells Fargo became the first major U.S. financial services
company to provide mobile banking services for corporate, commercial,
and institutional customers when it launched the CEO Mobile®
service. The bank’s active mobile business users have grown
by more than 97 percent in just the past year.

“Our proprietary technology recognizes our customers, the devices
they’re using, anticipates their financial needs, and delivers the right
results,” added Ellis.

Latest CEO innovation: biometrics

Based on the bank’s research, Wells Fargo is the first U.S.-based
financial institution to pilot a fusion of voice and face biometrics to
authenticate CEO Mobile customers, a feature that is being
rolled-out to CEO Mobile iPhone app users in 2016. By identifying
customers’ faces, voices, and mobile devices, biometric authentication
makes it extremely difficult to spoof the true user.

“Biometric technology is emerging and accelerating change in financial
services,” said Danny
Peltz
, executive vice president and head of Treasury Management at
Wells Fargo. “We continue to explore and test new safeguards for our
business customers.”

Currently, Wells Fargo is also testing another biometric authentication
technology that scans the veins of smartphone users’ eyes to verify
their identity. This additional security will also be available to CEO
Mobile
iPhone app users in 2016.

The future: mobile solutions

Wells Fargo is also piloting another mobile
technology
― an omni-channel commerce platform that helps businesses
quickly and cost-effectively enhance their customers’ experiences,
whether it’s making a payment, scheduling an appointment, tracking
rewards and loyalty points, or receiving special offers. Businesses will
be able to integrate these new application programming interface-based
solutions in their digital applications ― including mobile apps,
websites, kiosks, and point-of-sale systems ― next year.

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified,
community-based financial services company with $1.7 trillion in assets.
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides
banking, insurance, investments, mortgage, and consumer and commercial
finance through more than 8,700 locations, 12,500 ATMs, and the internet
(wellsfargo.com) and mobile banking, and has offices in 36 countries to
support customers who conduct business in the global economy. With
approximately 266,000 team members, Wells Fargo serves one in three
households in the United States. Wells Fargo & Company was ranked No. 30
on Fortune’s 2015 rankings of America’s largest corporations. Wells
Fargo’s vision is to satisfy all our customers’ financial needs and help
them succeed financially. Wells Fargo perspectives are also available at Wells
Fargo Blogs
and Wells
Fargo Stories
.

Contacts

Wells Fargo & Company
Andrea Mahoney, 415-222-4722 (Media)
Andrea.G.Mahoney@wellsfargo.com
@AndreaMahoneyWF