With holiday shopping underway since September 30th, Return Shipping
on Us helps relieve consumer pain point of paying expensive shipping
costs to return purchases
SAN JOSE, Calif.–(BUSINESS WIRE)–Today, PayPal announced the expansion of Return Shipping on Us, a
service that refunds return shipping costs to consumers on eligible
online purchases using PayPal from around the globe. The service will
now be available to PayPal users in the United States, in addition to
the nearly 40 markets in which it already exists. The service has
already been successfully tested across the globe in countries such as
Australia, France, Italy, Spain and others, with millions of PayPal
users opted-in to enjoy the benefits of Return Shipping on Us.
This offering comes at a critical time with the start of the holiday
shopping season. For the last several years, PayPal’s transaction data
saw spikes occurring on September 30th indicating that
shoppers are starting their holiday shopping much sooner than Black
According to a PayPal
and Ipsos’ cross border study, overall e-commerce spending is
expected to grow by 10 percent in 2015 to $50 billion, but many shoppers
are discouraged by added shipping costs. High return shipping costs are
discouraging more than half of online shoppers globally from making
repeat purchases and 48 percent of American shoppers view free return
shipping as a necessity when purchasing online.
PayPal’s Return Shipping on Us helps alleviate this major pain point for
online shoppers, while also helping to eliminate cross-border sales
barriers for global online retailers. Shoppers who have activated the
service and are looking to return an item will now be able to request a
refund on return shipping costs within 14 days of mailing the return
and, once approved, will be reimbursed for costs up to $30 on eligible
PayPal purchases from PayPal merchants worldwide*.
“Return Shipping on Us can save consumers money, and give them more
confidence when they shop knowing they will not incur return shipping
costs if their purchase was not quite right,” Jo Lambert, vice president
of Consumer Product & Engineering, at PayPal said. “Options like refunds
on return shipping costs, formerly considered a perk or promotional tool
offered by retailers, are now integral to getting a consumer to click
that buy button online.”
“By providing this option, we are also supporting our merchants who are
not already providing this type of service a potential lucrative revenue
driver that can help grow their customer base to shoppers that may not
have purchased from them previously, out of concern over shipping
costs,” Lambert continued.
PayPal now offers Return Shipping on Us in nearly 40 countries, enabling
customers to shop with confidence from the 10 million merchants globally
that accept PayPal. In the United States, the service allows up to four
refunds on eligible online purchases from October 12, 2015 to January
31, 2016*. If the customer’s purchase isn’t quite right and they would
like to return it, PayPal will be there to help – from checkout, to
For more information on PayPal’s Return Shipping on Us please visit: paypal.com/returns.
* Return Shipping on Us Terms and Conditions: Exclusions apply.
This is an exclusive offer offered to eligible PayPal account owners.
With this service you are eligible for up to 4 refunds on your return
shipping costs from October 12, 2015 through January 31, 2016 and may
receive refunds of up to $30 USD per claim. PayPal reserves the right to
cancel or modify part of or this entire Offer at any time without
notice, for any reason at their sole discretion. See
Terms and conditions.
At PayPal (Nasdaq:PYPL), we put people at the center of everything we
do. Founded in 1998, we continue to be at the forefront of the digital
payments revolution, last year we processed 4 billion payments, of which
1 billion were made on mobile devices. PayPal gives people better ways
to connect to their money and to each other, helping them safely access
and move their money and offering a choice of how they would like to pay
or be paid. With our 169 million active customer accounts, we have
created an open and secure payments ecosystem that people and businesses
choose to securely transact with each other online, in stores and on
PayPal is a truly global payments platform that is available to people
in 203 markets, allowing customers to get paid in more than 100
currencies, withdraw funds to their bank accounts in 57 currencies and
hold balances in their PayPal accounts in 26 currencies. For more
information on PayPal, visit about.paypal-corp.com. For PYPL financial
information visit investor.paypal-corp.com.
Diana Hitzig, 646-500-7686